At api5000, your privacy is more than a legal obligation – it is a responsibility we take seriously every single day. This document sets out exactly what data we collect, why it is needed, and how we protect it.
Six principles that guide how we handle your personal data
This Privacy Policy transparently explains how api5000 collect and use your data. In short: we only take what we need, we keep it well protected, we never sell it to anyone, and you can request deletion or transfer of your data at any time.
api5000 ("we", "platform", "api5000") is committed to protecting the privacy and personal data of all users of our services. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains our data handling practices in a clear and accessible manner.
When you register an account api5000, making deposits, playing games, or simply browsing our website, you are entrusting us with your personal information. We take that trust seriously. This document is our way of being transparent about what we do with that information.
This policy applies to all services api5000 covers Sports Betting, Live Casino, poker, slots, e-sports, and all supporting functions including customer service, account management, and payment processing. By using any of our services, you confirm that you have read and understood this Privacy Policy.
api5000 collects your personal data through three main channels: information you provide directly during registration and use of the platform, information generated automatically when you use our services, and information from legitimate third parties such as payment providers.
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, Malaysian phone number, email address | Registration form |
| Identity Verification | MyKad number, copy of identity card (for KYC) | Account verification process |
| Financial | Payment methods (Touch 'n Go, GrabPay, DuitNow, Maybank2u), deposit and withdrawal records | In-platform transactions |
| Gaming Activity | Betting history, games played, total winnings and losses | Auto-generated during gameplay |
| Technical & Device | IP address, device type, operating system, web browser, cookie data | Automated system logs |
| Communication | Customer support chat logs, emails, complaints and feedback | Customer support interactions |
We never collect sensitive information such as biometric data, medical records or religious belief details. Financial data such as full bank account numbers is not stored on our servers — it is processed directly through secure payment gateways and held by licensed payment service providers.
Every piece of data we collect has a clear and legitimate purpose. api5000 uses your personal data for the following purposes:
Api5000 does not use your personal data to build profiles that are sold to advertisers, does not use it to make automated decisions that affect your rights without human oversight, and does not use it for any purpose not stated in this Privacy Policy.
api5000 does not sell, rent or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your data with selected parties in order to deliver our services:
All third parties who receive your personal data from api5000 are bound by strict confidentiality agreements and are only permitted to use such data for the purposes specified in those agreements. We conduct regular security reviews of all third-party providers to ensure compliance.
The security of your personal data is our top priority api5000. We apply multiple layers of technical and operational safeguards to protect your information:
Data retention period: api5000 retains your personal data for the duration your account remains active and for any period required by law following account closure (typically between 5 and 7 years for financial records, in accordance with applicable Malaysian legal requirements). Data that is no longer needed will be securely deleted or anonymised.
While api5000 takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong and unique password for your api5000 account, do not share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data held by api5000:
To exercise any of the rights above, contact our Data Privacy Officer by email at support@api5000.biz, stating the right you wish to exercise and the information required to verify your identity. All requests will be verified and processed within 14 working days of receipt.
api5000 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you browse our website.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintains your login session during active use | Expires on logout | |
| Security Cookies | Preventing CSRF and other security attacks | Expires at end of session | |
| Preference Cookies | Saves your language preference and display settings | 1 year | |
| Analytics Cookies | Understanding how users interact with the platform in aggregate | 6 months |
You can manage or delete cookies at any time through your web browser settings. Please note that deleting required cookies may affect certain platform functions api5000 such as the auto-login feature. Analytics and marketing cookies can be disabled without affecting the platform's core functions.
Platform api5000 is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we discover that personal data of a person under 18 has been collected, we will take immediate steps to delete that data and close the account in question.
Parents and guardians who discover that their underage child may have registered for or used the platform api5000 are advised to contact us immediately at support@api5000.biz. We will treat such cases as a high priority and return any funds involved.
We also encourage parents and guardians to use parental control software on devices shared with children to prevent access to gambling websites. The well-being of young people is a priority we share with the wider Malaysian community.
Platform api5000 may contain links or integrations to third-party services such as game providers, payment gateways and analytics tools. When you access these third-party services, the Privacy Policy api5000 no longer applies — you will be subject to the relevant third party's privacy policy.
api5000 is not responsible for the privacy practices or content of any third parties you may access through our platform. We encourage you to read the privacy policy of each third-party service before providing them with any personal data.
Payment integrations with providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks are among the key third parties that interact with your financial data. All of these providers are regulated and licensed entities in Malaysia with their own privacy policies that comply with applicable Malaysian law.
As a responsible financial platform, api5000 is required to implement Know Your Customer (KYC) procedures and comply with Malaysia's anti-money laundering (AML) laws. This means we may need to collect and process additional personal data in certain situations:
All data collected in the context of KYC and AML is handled with the highest level of confidentiality and is only accessible by staff specifically authorised for legal compliance purposes. This data is not used for marketing purposes or shared with any party other than legal authorities with valid jurisdiction.
api5000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any significant changes will be communicated to you through:
We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the platform api5000 after the changes take effect will be considered acceptance of the updated version of the Privacy Policy.
If you do not agree with any changes made to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to legally mandated data retention requirements.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way api5000 handles your personal data, please contact our Data Protection Officer:
Email: support@api5000.biz
Response time: We aim to respond to all privacy enquiries within 5 working days. Formal requests to exercise PDPA rights will be processed within 14 working days.
Language: We communicate in both Bahasa Melayu and English.
If you believe your privacy rights under Malaysia's PDPA have been violated and are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital Malaysia.
The most frequently asked questions about your privacy and data protection